Please note that this policy applies to Shop Green. If you use other products and services from Shop Green, additional policies may apply - you should check the relevant website(s) for those additional policies.
This policy was last updated on 1st August 2019.
What are cookies?
Cookies are small text files placed on your computer by websites. The information cannot be seen by any other websites (so the information is secure) and is used by us to provide features to aid the use of our services.
We use three types of cookies on our website:
Session cookies - These enable you to carry out some essential functions on our websites, such as maintaining log in details for the session. They also help by minimising the need to transfer information across the internet. They are not stored permanently on your computer and they expire when you terminate your browser session.
Persistent cookies - These cookies remain on your computer for a pre-determined time after which they are removed. They are used for such things as enabling us to recognise returning users to the website and allowing them to carry out fundraising without the need to sign in every time.
Third party cookies - These are cookies that merchants and retailers who are linked to from our website create. Some are essential, such as those used by stores to track your purchases. Others are not essential but useful, such as those used by Visitor Analytics - a tool which we use to monitor the general use of our website and allow us to make changes to improve your experience when you visit.
Cookies are essential for the proper function of our website - including the raising of money. As a result we do not recommend that you block or disable cookies (which can be done through your browser settings).
Cookies are used by our partner retailers and intermediaries (such as technology providers, marketing agencies and affiliate networks) to track that you visited them via Shop Green as well as any subsequent transactions. Therefore if cookies are blocked or disabled, then this may prevent donations being raised and passed to our charity.
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Data and Privacy
This document details what information we may hold about you, why we hold it, and how we may use it.
What information we store about you
If you sign up to Shop Green, the only personal information we require are your name and email address.
We store information regarding your activity on Shop Green, including search terms, visits to retailer and shopping websites, tracked purchases and donations, and technical information such as your browser and IP address. We may use external tools, such as Google Analytics, to collect such information. Shopping data is provided to us by our affiliated retailers - often via an intermediary such as technology providers, marketing agencies or affiliate networks.
How we may contact you
By signing up to receive the Shop Green newsletter, you give us permission to send you promotional emails relating to Shop Green and other products and services we may offer - unless you opt out at the point of sign-up or at a later date. Examples of such promotional emails include shopping offers from our retailers, or the release of a new feature.
You can opt out of our promotional emails using the unsubscribe link that is included in all such emails.
If you contact us, for instance via phone or email, you give us permission to contact you relating to your query. Doing so will not result in your details being added to any promotional email lists.
How we use your information
The personal information we store may be used to tailor our service to you. Examples of this include sending you a promotional email based on which retailers you have shopped at using Shop Green.
We may also use your information - including personal, technical and usage data - for internal purposes such as statistical analysis. This is so that we can understand how our products and services are being used and to aid the decisions we make.
We endeavour to follow best practices and fulfil all legal obligations with regards to the security of your data and personal information.
Access to data - you have the right to request a copy of the personal information we hold about you. You may request this by contacting us directly. We do have the right to charge a fee or refuse unreasonable requests.
Consent - at the point of sign-up, you give us consent to communicate with you via email. You can change your decision at any time as all promotional emails contain an unsubscribe link..
"Right to be forgotten" - you have the right to request that we remove any personal information we hold about you. If you wish for us to remove your personal data, please contact us. Non-personal information may be retained in an anonymised form. Following your initial request, we will contact you to verify your identify and to establish your wishes regarding any data previously shared with charities, businesses or retailers. Please note that we will be unable to fulfil the request without this verification.